Director, Platforms Operating Model (POM) Product Management

Director POM Management (Product Owner – EMEA ETF Fund Accounting)

Location: Dublin, Ireland.

Responsibilities

• Define and communicate a clear product vision aligned to EMEA ETF servicing and fund accounting needs, ensuring capabilities support accurate, timely, and controlled ETF operations across daily NAV, basket processing, create/redeem activity, and client outcomes.
• Build and maintain a multi‑quarter roadmap balancing client priorities, regulatory requirements, operational efficiency, exchange and market ecosystem dependencies, and risk controls; translate strategy into well‑structured epics, features, and user stories with crisp acceptance criteria and measurable outcomes.
• Own and prioritize the backlog to maximize value; lead backlog refinement, sprint planning, and review ceremonies with Engineering and Operations; ensure stories meet “definition of ready” and increments meet “definition of done,” including testing, resiliency, and control requirements.
• Represent ETF operating model requirements in product decisions, including creation/redemption workflows, basket composition and dissemination, AP/market‑maker interactions, intraday NAV/IIV support, cash and in‑kind processing, and oversight of primary and secondary market event impacts.
• Incorporate ETF‑specific operational scenarios such as index changes, rebalances, corporate actions, market holidays, exchange‑specific considerations, and high‑volume event days into product design, readiness planning, and control frameworks.
• Partner with upstream and downstream teams across custody, pricing, data sourcing, portfolio accounting, transfer agency, fund administration, distribution, tax, and financial reporting to enable end‑to‑end straight‑through processing (STP) and robust control coverage across the ETF lifecycle.
• Serve as the primary contact for Operations, Technology, Client Service, Product, and Risk/Compliance stakeholders across EMEA; run demos, capture feedback, and drive adoption and training for new ETF capabilities; communicate release plans, milestones, and impacts at appropriate cadences.
• Coordinate release readiness (UAT, regression, production checklists, runbooks) with Technology and Operations; embed ETF‑specific control requirements into product design, including basket validation, authorized participant activity oversight, intraday data quality monitoring, reconciliations, entitlements, and auditability.
• Track and improve performance using KPIs (e.g., NAV timeliness, basket accuracy, create/redeem processing timeliness, intraday data quality, break rates, cycle time, defect escape rate, and adoption); identify and manage cross‑team dependencies; proactively surface risks, mitigation plans, and escalation paths.

Qualifications

• Experience in product ownership or business/product analysis within financial services; including experience focused on fund accounting, ETF servicing, or broader asset servicing.
• Strong working knowledge of ETF operating models, including creation/redemption processes, baskets, AP and market‑maker ecosystem, intraday NAV/IIV considerations, exchange/trading impacts, index events, and related fund accounting processes.
• Strong understanding of core fund accounting disciplines such as NAV production, pricing, corporate actions, reconciliation, financial reporting, and the operational nuances of ETF structures in EMEA markets.
• Proven success owning a backlog and delivering complex builds in an agile environment; ability to write high‑quality user stories and acceptance criteria; familiarity with agile tooling (e.g., Jira or similar).
• Comfort with data and systems integration concepts, including APIs, reference and pricing data, intraday data flows, reconciliation, and reporting.
• Excellent stakeholder management, communication, and decision‑making skills; able to balance client, operations, technology, product, and risk perspectives in a fast‑paced ETF environment.
• Bachelor’s degree in Business, Finance, Accounting, Technology, or related field; advanced degree or professional certifications (e.g., CSPO/PSPO) are a plus.

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. Generous paid leaves, including paid volunteer time, support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.