Senior Vice President, Platforms Operating Model (POM) Product Owner

Senior Vice President, Platforms Operating Model (POM) Product Owner

We’re seeking a future team member for this role to join our NAV Workflow, Oversight & Control team. This position is located in Manchester.

Responsibilities

• Define the Platform Operations strategy in partnership with the EPO and Engineering Lead, translating strategic intent into multi‑year roadmaps, annual plans, and measurable outcomes.
• Lead delivery of Operations services across Pods and SDGs; drive continuous improvement in client experience, unit costs, and control enhancements through robust operating mechanisms and disciplined execution.
• Provide senior Operations expertise to enable the Platform mandate; escalate material Operations issues to the EPO, Operations Practice Lead, and other governance forums; lead remediation and preventive actions.
• Proactively implement Operations Practice standards, tools, and techniques within the Platform, including Operations metrics, Service Catalogues, Manual Touch Point reporting, and Digital Tool deployment in partnership with the Operations Hub.
• Partner with Operations leaders across other Platforms to share best practices, streamline hand‑offs, and optimise end‑to‑end transaction flows across the enterprise; resolve cross‑platform dependencies and friction points.
• Develop and execute a communications strategy that ensures all Operations staff understand Platform priorities, their roles in achieving them, and progress against goals; foster transparency and accountability.
• Govern risk and control posture across Operations, ensuring adherence to KRIs/KPIs, timely remediation, and sustainable control design; lead readiness for audits and reviews.

Qualifications

• Extensive Operations leadership experience in complex, scaled environments; Agile experience preferred.
• Strong data management and analytics capability; experienced in deploying Digital Tools to improve efficiency, control, and client outcomes.
• Executive leadership and influencing skills across senior stakeholders; able to align diverse teams to a common agenda.
• Decisive, able to make hard and fast decisions with sound judgment in dynamic, time‑sensitive contexts.
• Structured problem‑solving with a bias to measurable outcomes and sustainable solutions.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.